Beating the average.
Daniel Pym's expert knowledge is keeping customers happier than the banker average.
The NPS (Net Promoter Score) was developed to measure customer satisfaction with a product or service. The NPS is essentially an index ranging from 0 to100. Not only does it measure customer satisfaction but also the willingness of customers to recommend a product or service to others. As well as this, it is used as a proxy for gauging a customer's loyalty to the brand. Now while most bankers score somewhere around the +35 mark, Daniel got a much higher score of +88 which is significantly higher and it is evident that he is being highly promoted by customers.
The Net Promoter Score, itself, is calculated based on responses to a single question:-
How likely is it that you would recommend our company/product/service to a friend or colleague?
The scoring for this answer is most often based on a 0 to 10 scale. Those who score 9-10 are referred to as promoters and are likely to share their positive experiences with friends and colleagues. In doing so they are setting in motion one of the most powerful forms of advertising - word of mouth. The NPS can often also be extremely indicative of a customer's likeliness to use a product or service again. As is most often the case in financial transactions, Daniel Pym is evidently doing something right according to this particular measurement.